NACC Certified Personal Support Worker

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Admission Requirements

Admission Learning Outcomes

Job Responsibilities

Program Modules

Program Overview

The Personal Support Worker (PSW) program prepares graduates to provide supportive care to individuals across their lifespan by assisting them with their activities of daily living, including clients experiencing cognitive impairment, physical disability, and mental health challenges.
The range of services provided by Personal Support Workers depend upon the individual needs of each person they support and may include personal care such as dressing, personal hygiene, mobility and other routine activities of living in accordance with the Regulated Health Professions Act, home management such as shopping, light house cleaning and meal preparation, family responsibilities such as routine care giving to children and assisting with social and recreational activities.
As front line workers, Personal Support Workers must develop a broad range of abilities beyond dexterity skills. They must provide not only for the comfort, safety and well-being of their clients, but also demonstrate sensitivity and respect for those in their care. The attitude, abilities and approach of the PSW are critical to the well-being and health of the people they support.

Graduates may find employment in a variety of care settings including:

Long-term care facilities
Home care services giving care to clients living in their own homes in the community
Supportive housing settings including senior’s apartments and retirement homes
Group homes
Hospitals
Adult day programs
Educational facilities

Admission Requirements

18 years of age or older.
Assessment: Online or In-person Counselling
Result to Prove English Proficiency:

IELTS (Academic) – 6.0 overall
IELTS (General) – 6.0 overall with each band 6.0
PTE (Academic) – 51 overall
TOEFL IBT – 60 overall
CELPIP – 7 overall with each band 7

In the absence of the above ESL required.
Secondary or Post Secondary Degree Diploma.

Learning Outcomes

Maintain workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Create and revise systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provide information by answering questions and requests. Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies.

Job Responsibilities

General office support, including phone calls, emails, and maintaining office organization.
Document creation, formatting, editing, and proofreading using office software.
Accurate data entry and management with a focus on data integrity and confidentiality.
Scheduling appointments, meetings, and coordinating events.
Making travel arrangements for business trips.
Greeting and assisting visitors, clients, or customers.
Maintaining organized physical and electronic records and files.
Preparing meeting agendas, taking minutes, and distributing relevant documents.
Monitoring and ordering office supplies, managing inventory.
Tracking and documenting expenses, processing reimbursements, and budget management.

Program Modules

Computer Applications
Introduction to Business
Business Communications
Digital Marketing & Social Selling
Business Accounting

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